FAQ
Find answers to common questions on products, shipping, returns, and payments. For more help, reach out to our customer support team!
What is the estimated delivery time for orders to the U.S. and Canada?
Orders are typically delivered within 7-20 business days. Once shipped, you’ll receive a tracking number to monitor the status of your package.
Do you offer free shipping to the U.S. and Canada?
Yes, we offer free shipping on orders over $100. For orders below this amount, a standard shipping fee will apply.
What payment methods do you accept?
We use Shopify’s secure payment gateway, which supports major credit cards (Visa, MasterCard, American Express) and debit cards, as well as PayPal.
Is my payment information secure?
Absolutely. All payments are processed through Shopify’s secure checkout, which uses encryption to protect your payment details.
Can I return or exchange a watch if I’m not satisfied?
Yes, we offer a 30-day return policy for unused items in original packaging. Please contact our support team to start the return process.
How do I know if a watch will fit me?
Our product pages include detailed size information. If you need help, please contact us for guidance on sizing or adjusting your watch.
Is there a warranty on your watches?
We offer a 1-year warranty on all our watches, covering any manufacturer defects. For warranty claims, contact our support team.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email to monitor your package’s progress until it arrives at your door.