Shipping & Delivery
Shipping policy
Free delivery:
Under $100, customers need to pay the freight; We offer free shipping over $100.
To ensure a seamless shopping experience, we offer free shipping to all customers in North America. We ship from the nearest warehouse to your location to ensure faster delivery without incurring any additional costs to you.
Transportation:
Currently, our shipping services are limited to North America. If you live outside of North America and would like to purchase our products, please contact our customer service team directly to explore potential shipping options.
Processing and delivery time:
Orders are processed within 2-5 business days. Delivery times vary by region:
- USA: Approximately 7-15 working days
- Canada: About 10-20 working days
Please note that these times do not include weekends and public holidays.
Tracking information:
Once your order has been shipped, you will receive an email notification with a tracking number. You can use this number to track the status of your shipment.
Customs and Duties:
All orders shipped to North America may be subject to import duties and taxes, which are the recipient's responsibility. We recommend that you familiarize yourself with the import policies in your region before making a purchase.
Return Policy:
If you are not satisfied with your purchase, we offer a return service. For more information, please refer to the Return Policy section on our website.
For further information or with any questions, please contact our Customer Service team at support@alaincarnet.com. We will be at your service to ensure that your shopping experience is as pleasant as possible.
Free delivery:
Under $100, customers need to pay the freight; We offer free shipping over $100.
To ensure a seamless shopping experience, we offer free shipping to all customers in North America. We ship from the nearest warehouse to your location to ensure faster delivery without incurring any additional costs to you.
Transportation:
Currently, our shipping services are limited to North America. If you live outside of North America and would like to purchase our products, please contact our customer service team directly to explore potential shipping options.
Processing and delivery time:
Orders are processed within 2-5 business days. Delivery times vary by region:
- USA: Approximately 7-15 working days
- Canada: About 10-20 working days
Please note that these times do not include weekends and public holidays.
Tracking information:
Once your order has been shipped, you will receive an email notification with a tracking number. You can use this number to track the status of your shipment.
Customs and Duties:
All orders shipped to North America may be subject to import duties and taxes, which are the recipient's responsibility. We recommend that you familiarize yourself with the import policies in your region before making a purchase.
Return Policy:
If you are not satisfied with your purchase, we offer a return service. For more information, please refer to the Return Policy section on our website.
For further information or with any questions, please contact our Customer Service team at support@alaincarnet.com. We will be at your service to ensure that your shopping experience is as pleasant as possible.